Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 332 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  332 reviews

TripAdvisor Rating  4.0/5  965 reviews

Very private area, nice room and good taste of breakfast.

Customer review rating 5.0/5

Sunantha M. Families - Confirmed reviews ALL

Will travel there again with my family in the near future.

location OK for what we wanted

Customer review rating 3.0/5

Richard W. Couples - Confirmed reviews ALL

It was a nice place but some issues with the, jacuzzi , door bell, fountain just indicated it wasn't well maintained. the outside pools were just too hot to used and the landscaping with water running through the hotels, was obviously a good idea when they first opened but just looked a mess as the moats were left empty , dirty and uninviting.

Superb services

Customer review rating 4.0/5

Pr Solo - Confirmed reviews ALL

Stay as solo for 3 nights. Staffs are really well manner and serve me really well. Room is quite big and spacious. There is also a Starbucks stall in the hotel next to the beach which is quite nice.

Dear Pawit R., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Great location, excellent food, very comfortable beds

Customer review rating 4.0/5

Tina R. Friends - Confirmed reviews ALL

Enjoyed a wonderful stay at Mercure. It’s very easy to get to, whilst being quiet and away from the traffic and main shopping street chaos. Some lovely staff, but front desk are not very helpful and their English is limited, and several times cleaners were still doing rooms at 5pm when we returned from long days out. Not ideal. Breakfast is great though, the pool is lovely, spa is divine and the tour office guy is super helpful with excursions etc.

Dear Tina Anne R., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Customer review rating 1.0/5

Gianmaria P. -. N. J. Families - Confirmed reviews ALL

Please refer to email from namsuk J., she made a full email report with photos and description that of course you ignored. You are lucky we didn't du public reviews yet, but we will soon.

Dear Gianmaria P., Thank you for taking the time to tell us about your experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 337 reviews 7.1/10 Location
  • 732 reviews 6.4/10 Room
  • 650 reviews 6.5/10 Service
  • 28 reviews 5.2/10 WiFi
  • 334 reviews 6.9/10 Beach
  • 328 reviews 4.3/10 Cleanliness
  • 223 reviews 7.9/10 Breakfast
  • 221 reviews 4.9/10 Amenities

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